Terms of Service

Change on 30 September 2026: From 30 September 2026, Fat Genie is provided by The Better Growth Company Ltd.

These terms apply to Housing Support Navigator, operated by The Better Growth Company Ltd, trading as Fat Genie. The previous January 2025 terms described the product as a research-only data-collection tool; that no longer matches the running service.

1. Nature of the service

Housing Support Navigator provides general housing-support information, structured navigation and saved progress. It does not itself make council decisions, determine legal rights, provide regulated legal representation, award benefits or guarantee an outcome.

• No legal representation: information is general and should not replace advice from an appropriately qualified adviser where your circumstances require it.
• No emergency service: if you are in immediate danger, call 999. For urgent housing or safety information, use our emergency guide and appropriate local services.
• No binding eligibility decision: outputs are navigation and information, not an official housing decision.

2. Accounts and information you provide

The public housing and urgent-help pages can be used without an account and are not restricted to adults. The current signed-in account service is intended for people aged 18 or over. If you are under 18, use the public help routes and contact your council, a trusted adult or an appropriate support service rather than creating an account.

If you create an account, you are responsible for keeping your access details secure and for providing information that is accurate to the best of your knowledge.

While our provider-contract and sensitive-data review is open, the questionnaire has been reduced so that it does not intentionally request health or mental-health information, domestic-abuse or violence information, criminal-record information, substance-use information, religion or belief information, gender-identity information or free-text narrative. Please do not enter those details into other fields.

3. Appropriate use

You must use the service lawfully and must not attempt to interfere with its security, access another person's account or records, upload malicious material, or deliberately submit another person's confidential information without authority.

4. Information quality and currentness

Housing law, local procedures and support-service availability can change. We work to keep information current, but you should check time-sensitive or case-specific information against the relevant official source or qualified adviser before acting on it.

5. Privacy

Our privacy notice explains the current account, questionnaire, saved-progress and technical processing and the temporary sensitive-data restriction.

6. Availability and changes

We may change, suspend or withdraw parts of the service where necessary for security, legal compliance, maintenance or product improvement. A published page or feature is not a guarantee that every function will remain continuously available.

7. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to that, the service is an information and navigation tool and should not be relied on as the sole source for urgent, high-consequence or time-limited decisions.

8. Operator

Housing Support Navigator is operated by The Better Growth Company Ltd, a company registered in England and Wales (company number 12585000), trading as Fat Genie. Registered office: Apartment 1107 9 Churchyard Row, London, England, SE11 4FF. General enquiries and complaints may be sent to info@fatgenie.co.uk.

9. Complaints

If something has gone wrong with the service, contact Fat Genie. This does not replace any right to complain directly to a council, landlord, regulator, ombudsman or other body about the underlying housing matter.